Your Direct Connection to dotCMS Engineers
dotCMS Support connects you with more than 25 years of experience in implementing, growing and managing this commercial-grade web content management system.
Our support was designed to provide ongoing guidance, training and assistance — offering you the knowledge and experience to address any questions that might arise. dotCMS understands the urgency in quickly identifying issues and providing the clear solutions that address real world problems.
Our goal with support is insuring that your dotCMS experience is a successful one.
| Included With License | LEVEL 1 Basic | LEVEL 2 Standard | LEVEL 3 Performance | |
|---|---|---|---|---|
| Electronic Support | included | included | included | included |
| Support Hours | — | 20h | 30h | 40h |
| Response Time | 32h | 8h | 8h | 4h |
| Priority | — | Normal | High | Highest |
| Codebase Support | — | Yes | Yes | Yes |
| Plugin & Scripting Support | — | — | Yes | Yes |
| Cluster | — | — | Yes | Yes |
| EE Stack | — | — | — | Yes |
| 24/7 Critical Care Support | — | — | — | Yes |
| Off Hour Maintenance | — | — | — | Yes |
| Points of Contact | 1 | 1 | 3 | 5 |
- All support package response time is conducted in U.S. business days/hours 8am-5pm EST
- Additional support hours can be bought in blocks of 10 hours
- Advanced Developer Support and Off Hours Maintenance Support must be scheduled, and is not governed by response time.
